Support & FAQ

Bangs is an AI hair-styling app. Preview new hairstyles and hair colors on your own photo before you commit — plus try on outfits, beautify your look, and enhance photos. See your next look in seconds without touching a pair of scissors.

Open the app, pick a photo from your library or take a selfie, choose a hairstyle or color, and let AI apply it. Preview the result, then save or share. Your original photo stays untouched — Bangs saves each new look as a separate image.

Credits are the in-app currency for AI features like hairstyle and color try-on, outfit try-on, beautify, and enhance. Get Credits through a subscription (which refreshes them regularly) or as one-time Credit packs.

Open the color feature, choose anything from natural shades to bold, vivid colors, and AI recolors the hair in your photo. Applying a color uses Credits.

Most hairstyles and colors are ready in seconds. Slow internet, very large or high-resolution photos, or heavy demand can extend processing time.

Use a clear, front-facing, well-lit photo where your face and hairline are fully visible. Higher-resolution originals work best. Avoid hats, heavy filters, extreme angles, and hair covering your face.

Photos are uploaded and processed only to create the look you requested, then deleted from our servers after a short retention period. We do not sell your photos or use them to identify you. See our Privacy Policy for specifics.

No. Your face and image data is used only to generate the hairstyle, color, or look you asked for. Photos aren't used for identification, sold, or kept long-term.

Your photos and results aren't posted publicly or shared with other users. The looks you save stay on your device, where you decide whether to keep, delete, or share them.

Email support@yoob.com from your account email requesting data deletion. We honor requests under GDPR and CCPA.

Start with a clearer, well-lit, front-facing photo where your hairline is visible, and try again. Photos with hats, heavy shadows, hair over the face, or extreme angles are harder for the AI to style accurately.

Check your internet connection, try again, use a smaller or standard-format photo if the file is very large, restart the app, and re-import the photo.

Yes. Your original photo is never changed. Bangs saves each look as a separate image, so you can try as many hairstyles and colors as you like and compare them side by side.

Bangs works with common photo formats from your device's library, such as JPEG and PNG. Higher-resolution originals give better results; very large files take longer to process.

Cancel through the App Store or Google Play, not inside Bangs. On iPhone: Settings > your name > Subscriptions > Bangs > Cancel Subscription. On Android: Play Store > Subscriptions > Bangs > Cancel subscription.

A subscription provides ongoing access to Bangs' styling features, typically with a recurring Credit allowance that refreshes on each billing cycle. Check the purchase screen for exact plan details.

A subscription is recurring with automatic renewals; a Credit pack is a one-time purchase. A subscription is the "keep me topped up automatically" option, and Credit packs are the "buy what I need, when I need it" option.

Free trials convert into a paid subscription automatically when the trial ends, unless you cancel before the trial period is over. Cancel before the trial ends to avoid charges.

Sign in with the same Apple ID or Google account used for purchase, open the upgrade or settings screen, tap Restore Purchases, and wait for your subscription or Credits to reappear.

Bangs cannot issue refunds directly; purchases are processed by Apple and Google. Request refunds at reportaproblem.apple.com (Apple) or through Google Play support (Google). Genuine billing errors (double charges, charges after canceling, missing Credits) should be reported to support@yoob.com.

We generally can't offer a refund for subjective results. Try again with a clearer, well-lit photo or a different hairstyle or color. If something appears technically broken, update the app and try again with a full-size photo.

Cancel immediately through your App Store or Google Play account to prevent future renewals, then request a refund through Apple or Google. Whether they grant it depends on their policies.

Tap Restore Purchases in the app (while signed in with the purchase account), then close and reopen to refresh. If your Credits still don't appear, email support@yoob.com with the store name, purchase date, amount, and order or receipt number.

Request a refund through reportaproblem.apple.com (Apple) or Google Play support (Google). Enable purchase confirmation or restrictions in your device settings to prevent future accidents.

Email support@yoob.com from your account email requesting data deletion. We honor GDPR and CCPA requests. Uploaded photos are already deleted after a short retention period during normal processing.

Photos are processed and then deleted from our servers after a short retention period. The looks you save on your device are under your control. Purchases are managed through the App Store or Google Play. See our Privacy Policy for complete details.

Check your internet connection, try a different network, use a standard JPEG or PNG file, restart the app, and update Bangs to the latest version.

Fully close and reopen the app, update to the latest version, restart your device, free up storage space, and reinstall if necessary. Tap Restore Purchases after reinstalling.

Sign in with the same Apple ID or Google account used for purchase, tap Restore Purchases in the upgrade or settings screen, then close and reopen the app.

Check that Bangs has photo library permissions in your device settings, free up storage space, try saving again, and look in your library and Recents album. Restart your device if needed.